Hospitality Professionals (Protocol)

Professional training to help host and hostess teams perform at the highest standards.

The quality of a restaurant is judged by many factors. A smiling and attentive professional staff is just as important as a good menu and attractive interior, maybe more so. The manner in which guests are greeted and served is a key element of a restaurant’s reputation, because the staff sets the tone for all that follows. Learn the interplay between business and dining etiquette, as well as the importance of clear communication skills when serving guests.

Great service in a restaurant doesn’t just mean bringing the food on time with a smile. It is an interconnected series of actions designed to keep the customer satisfied and ready to come back again.

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Etiquette expert Irma Kalnina provides the highest standards of professional training for host and hostess teams. HoReCa (Hotel Restaurant Café) flagship establishments who value their reputations and client satisfaction have already attended these courses.

Specialized protocol training is provided to hosting teams that routinely serve at official events attended by politicians, diplomats, and business leaders. These dinners have special requirements and nuances.

During the course you will learn how to serve a variety of customers with a goal of enhancing the reputation of your restaurant:

  • Receiving guests and taking orders - every restaurant’s gastronomical experience is introduced by the maître d  - he/she sets the tone for the experience. You’ll learn how to properly communicate with guests from the moment they arrive, how to introduce them to the menu, to take orders,  how to present the bill, and say goodbye.
  • Serving according to protocol - restaurants often are used for formal events attended by high standing government and business officials. This requires knowledge of serving protocol, including serving order, and help with food and beverage choices. 
  • Confidentiality - confidentiality is an essential part of the hospitality ethics code. Servers are in a position to overhear table conversations and be drawn into a discussion. Learn the proper ways to react to a variety of common situations.
  • Conflict resolution - a professional server knows how to smooth out rough spots, tone down confrontations, and find a mutually satisfying resolution - always keeping in mind that “the customer is always right”. 
  • Video training – a great training tool to both practice new skills as well as notice mistakes.

Become a better version of yourself today!

Klientu un partneru atsauksmes

"Veiksmīgas sadarbības pamatā ir abpusēja cieņa." -Irma Kalniņa

Become a better version of yourself today!